Frequently Asked Questions

An AI answering service uses advanced artificial intelligence to answer your business phone calls 24/7. It sounds natural, gathers customer information, books appointments, identifies emergencies, and sends you instant notifications—all without human intervention. It's like having a professional receptionist who never takes breaks, never calls in sick, and costs a fraction of hiring staff.

Our AI is specifically trained for the HVAC industry. It understands common issues like AC not cooling, strange noises, no heat situations, and emergency scenarios. It knows how to ask the right questions, prioritize emergencies, and gather the information you need to prepare for each job.

Our AI uses natural-sounding voice technology that most callers cannot distinguish from a human receptionist. It handles conversations naturally, responds appropriately to questions, and maintains a professional, friendly tone throughout the call.

For complex or unusual situations, the AI will collect the caller's information and flag the call for your personal follow-up. You'll receive an immediate notification with all the details so you can call them back. This happens in less than 5% of calls.

Yes! While we specialize in Florida HVAC contractors, our service works for HVAC businesses anywhere in the United States. We serve Tampa, Jacksonville, Miami, and contractors across the country.

We offer three simple plans: Starter at $149/month (up to 100 calls), Growth at $199/month (up to 250 calls), and Pro at $249/month (up to 500 calls). All plans include 24/7 answering, SMS notifications, call transcripts, and appointment booking. No setup fees, no per-minute charges, no contracts.

Yes! We offer a 14-day free trial with full access to all features. No credit card required to start. You can test the AI with real calls and see exactly how it performs before making any commitment.

If you're approaching your monthly call limit, we'll notify you so you can upgrade if needed. If you do exceed your limit, calls are still answered—we'll just reach out about moving to the next plan tier. We never cut off your service mid-month.

No hidden fees. The monthly price includes everything: 24/7 answering, unlimited simultaneous calls, SMS and email notifications, call transcripts, appointment booking, and customer support. After-hours calls cost the same as daytime calls.

A full-time receptionist costs $3,000-4,000/month in salary alone, plus benefits, training, and coverage when they're sick or on vacation. Our AI costs $149-249/month, works 24/7/365, never takes breaks, and handles unlimited simultaneous calls.

Yes! The AI integrates with popular scheduling tools and can book appointments directly based on your availability. It collects all necessary information—customer name, phone, address, and issue description—and confirms the appointment with the caller.

You'll receive instant notifications via SMS and email for every call. Each notification includes the caller's name, phone number, reason for calling, and a summary of the conversation. Emergency calls are flagged for immediate attention.

Yes! Every call is transcribed and available in your dashboard. You can read the full conversation, see AI-generated summaries, and access call recordings. This creates a searchable database of all customer interactions.

The AI is trained to identify true emergencies—like no heat with elderly occupants or safety hazards like gas smells. For emergencies, it prioritizes the call, collects critical information quickly, provides safety instructions if needed, and immediately notifies you with an urgent alert.

Absolutely. You can customize your company greeting, business hours messaging, service offerings, emergency protocols, and more. The AI will answer as if it's your dedicated receptionist, using your company name and following your preferences.

There are two options: Forward your existing business number to your AI number (we provide instructions for all major carriers), or use the dedicated local number we provide and use it for marketing. Most customers set up forwarding in under 10 minutes.

You can set up conditional forwarding so calls only go to the AI when you're busy or don't answer within a few rings. Many contractors answer during slow periods but forward to AI when they're on a job or after hours.

Yes, our service works with any phone system—landlines, cell phones, VoIP, and business phone systems. If you can forward calls, you can use our service. We provide setup guides for all major carriers and systems.

We take security seriously. All calls are encrypted in transit and at rest. We never share your customer data with third parties. Our systems are hosted on secure, SOC 2 compliant infrastructure.

We integrate with popular HVAC business software including Housecall Pro, Jobber, ServiceTitan, and more. We also offer webhooks for custom integrations and Zapier connectivity for thousands of other apps.

Most customers are up and running in under 30 minutes. You'll sign up, customize your settings (greeting, business hours, services), set up call forwarding, and test it out. Our setup wizard guides you through each step.

No special equipment needed. You just need a phone number that can forward calls. Everything else—the AI, hosting, phone system—is handled by us.

Yes, cancel anytime with no penalties or fees. There are no long-term contracts. If you decide the service isn't right for you, simply cancel from your dashboard or contact support.

Yes! All plans include email support with fast response times. Growth and Pro plans include priority support. We're here to help you get the most out of your AI receptionist.

Absolutely. Upgrade or downgrade your plan anytime from your dashboard. Changes take effect immediately. If you upgrade mid-cycle, you'll be prorated. If you downgrade, the new rate applies at your next billing date.